Regulamin

Welcome to BestHolidays.travel. By accessing our website or using our services, you agree to comply with these Terms & Conditions and our Privacy Policy. If you do not agree with any part, please do not use our website or services.

These terms apply to all users, including guests, registered users, and customers who book travel services through our website.

2. Data Controller

The data controller for your personal data is BestHolidays.travel.
Contact email: info@bestholidays.travel

3. Services Provided

We provide:

  • Online booking of travel packages, accommodations, flights, and related services
  • Travel consultation and personalized offers
  • Customer support before, during, and after travel

We reserve the right to modify, suspend, or discontinue services at any time without prior notice.

4. User Responsibilities

Users agree to:

  • Provide accurate, complete, and up-to-date information
  • Use the website lawfully
  • Refrain from interfering with website operations
  • Notify us immediately if their account is compromised

Minors (under 18 years) must obtain consent from a parent or legal guardian before using our services.

5. Account Registration

  • Users may create an account to access additional features.
  • Users are responsible for maintaining the confidentiality of login credentials.
  • We are not responsible for any loss or damage resulting from unauthorized use of your account.

6. Booking, Payment, and Cancellation

Booking:

  • All bookings are subject to availability and confirmation.
  • Fees, taxes, and service charges are displayed during booking.

Payment:

  • Payments must be accurate and timely.
  • Accepted payment methods will be presented at checkout.

Cancellation & Refunds:

  • Cancellation policies depend on the type of service booked and are displayed at booking.
  • Refunds, if applicable, are processed according to the provider’s policy.

Changes to Bookings:

  • Requests to modify bookings are subject to availability and may incur fees.

7. Personal Data Collection

We collect the following information:

  • Name and surname
  • Email address
  • Phone number
  • Mailing address
  • Travel preferences
  • Booking and payment information
  • Data from account registration and contact forms
  • Cookies and website usage data via Google Analytics

8. Data Processing and Usage

We process personal data for:

  • Providing travel services and processing bookings
  • Customer support and communication
  • Personalizing offers and improving services
  • Analyzing website traffic and usage

Data is collected via:

  • Account registration
  • Contact forms
  • Online bookings
  • Cookies and analytics tools

9. Legal Basis for Data Processing

Data is processed based on:

  • Consent (e.g., newsletters, promotional emails)
  • Performance of a contract (e.g., booking a trip)
  • Legitimate interest (e.g., website improvement and analytics)

10. Data Sharing and Disclosure

We do not share personal data with third parties except:

  • If required by law or government authorities
  • With service providers directly involved in fulfilling bookings, strictly limited to necessary information

11. Cookies

  • Cookies are used to improve website functionality, analyze traffic, and personalize content.
  • Users can manage cookies via their browser settings at any time.
  • Google Analytics data helps us optimize our website and services.

12. Newsletter and Marketing

  • Subscribing to the newsletter implies consent to receive marketing emails.
  • You may unsubscribe anytime using the unsubscribe option.
  • We do not share your contact details with third-party marketers.

13. Security of Data

  • We implement technical and organizational measures to protect personal data.
  • No system can guarantee complete security; users are responsible for protecting their accounts.

14. User Rights

Users have the right to:

  • Access, correct, or request deletion of personal data
  • Restrict processing or object to processing
  • Withdraw consent at any time
  • Receive personal data in a portable format
  • Lodge complaints with the supervisory authority if applicable

15. Limitation of Liability

BestHolidays.travel is not liable for:

  • Errors in information provided by users
  • Services offered by third-party partners
  • Interruptions or technical issues on the website
  • Indirect, incidental, or consequential losses

16. Travel for Minors

  • Travelers under 18 require parental or legal guardian consent.
  • Guardians are responsible for minors’ bookings and behavior.

17. Promotions and Discounts

  • All promotions are subject to terms and expiration dates.
  • Discounts cannot be combined unless explicitly stated.
  • Misuse or fraudulent use of promotions may result in cancellation.

18. Governing Law and Dispute Resolution

  • These Terms & Privacy Policy are governed by the laws of Poland and the European Union.
  • Any disputes will first be attempted to resolve amicably.
  • If unresolved, disputes are subject to the competent courts in Poland.

19. Changes to Terms & Privacy Policy

  • We reserve the right to modify this document at any time.
  • Updated versions will be posted on our website.
  • Continued use of the website constitutes acceptance of the new terms.

20. Contact Information

For questions regarding these Terms & Conditions or Privacy Policy:
Email: info@bestholidays.travel